Privacy Policy

This Privacy Policy explains how Suter Brook Insurance Services (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, request a quote, or purchase insurance products through us. By using our website

1. Information We Collect

We collect personal information needed to provide insurance advice, quotes, and services, including:

Personal Information

Name
Address
Email address
Phone number
Date of birth
Employment information
Insurance history
Details about your home, vehicle, business, or other insured property

Technical Information

IP address
Browser type
Device information
Website usage data (cookies, analytics tools)

2. How We Use Your Information

We use your information to:

Provide insurance advice, quotes, and policy recommendations
Communicate with you regarding your inquiries or policies
Process applications, renewals, and claims
Customize your experience on our website
Improve our website and service offerings
Comply with legal and regulatory requirements

We only collect information necessary for insurance-related purposes and operate in accordance with applicable privacy laws.

3. Sharing Your Information

We may share your information with:

Insurance companies and underwriting partners
Adjusters, inspectors, and claims representatives
Third-party service providers who assist our operations
Regulatory bodies, if required by law
Other parties with your explicit consent

We do not sell your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to improve functionality and enhance your browsing experience. Cookies may track:

Pages visited
Time spent on the site
Preferences and settings

You may disable cookies through your browser, though some features may not work as intended.

5. How We Protect Your Information

We use industry-standard security measures to protect your information from unauthorized access, including:

Encrypted data transmission
Secure servers
Access controls
Regular system monitoring

Despite these safeguards, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

Access your personal information
Request corrections to inaccurate information
Withdraw consent (subject to legal or contractual restrictions)
Request deletion of your information where applicable
Ask how your information is being used

To exercise your rights, contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Suter Brook Insurance Services Ltd.
Email: nick@insurebc.ca
Phone: 604-671-9221
Address: 162 Brew Street Port Moody, BC V3H 0E7